Service & Parts Best- Practice Consulting
Training Service & Parts Departments In Best Practice Techniques For Levels of Superior Performance-
We are experts in identification of process improvements and assisting in the development of employees to have a "can do" attitude. We will offer them the tools they need to succeed.
We employ training in the powers of accountability and train employees to take ownership as "interdependent" team members that no longer may say "well, that ball was yours" we give them the training and necessary tools that will empower them to work as a team and reach for that dropped ball, and teach them to define processes enabling them to see a potential fire before it starts.
ADO consultants are "Subject Matter Experts" that are proficient at identifying opportunities for change and will give you the tools to make confident decisions that will positively impact your business. Our consultants are the top of their field and have worked with the country's leading dealers and distributers; Freightliner, Cummins, Clark, Crown, CAT, Detroit Diesel, Kenworth, Link-Belt, Yale-Chase, John Deere, Bobcat and more.
Service Best Practice Training-
•In-Processing Customers Expertly
•Service Advisor Training
•Upsell Opportunities-Sales Technique
•Repair Process Management-Taking Ownership
•Effective Communication (internal & external)
•Job board use - Following The Process “Cradle to Grave”
•Dealing with Challenging Circumstances
•Growing Service & Parts business through Personal Interaction
•Creating & Performing Action Plans-Effectively
•Analyzing Shop Work Mix- Understanding your Business
•Customer Retention & Growth
•Reading & Understanding Financial Statements
•Report Usage and Management
•Understanding the Drivers Behind the Numbers
•5-S And its Role in Improving Overall Efficiency
•Effective Labor Rates- Understanding & Improvement
•Billing Practices-Getting Your Time and Margin
•Warranty Processing and Managing Schedules
ADO placement services are independent from its consultation practice and a "no solicitation" clause will be in place prior to any service performed.
Call us at: (405) 928-4461